Go Omni-channel With Saasten Technologies Customer Service Platform

Help desk software trusted by over 160,000 businesses

OUR PLATFORM CAPABILITY

Omnichannel Customer Service

Provide personalized service wherever customers expect

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Provide support across channels

Solve customer support tickets via web, email, phone, SMS, and social media— all in one place.

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Save time and lower costs


Quick and easy setup allows you to grow effectively over time.

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Enhance productivity


Use workflows, automation, and AI to route your tickets to the right agent.

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Boost customer satisfaction


Assist customers with online tickets by using better intel and less manual work.

Our Customer Stories

An Ecommerce Evolution: Bukalapak picks Zendesk to transform its customer experience

Indonesian unicorn Bukalapak’s 480 agents serve 300K customers and solve 400K a month using Omnichannel Customer Service Platform.

“Bukalapak wants to become the best customer service provider in the Indonesian ecommerce space, and we see this platform as the way forward to achieve that.”

-Tine Ervina Effendi Associate (Vice President of Customer Satisfaction Management)

Our platform allows integration with more than 750 third party applications through the our Apps Marketplace to help you achieve ongoing, personal support.

See how our platform helps you improve relationships with your customers and provide them with a seamless experience.

Why choose Saasten Technologies?

1. We have proven implementation experience
2. Strong local support
3. Fast time to market with no intricacy
4. Understanding of local needs
5. Always Put Customer Need at First

Any questions? Drop your idea through salesmarketing@saasten.com or talk to an expert (+62) 21 5680 518

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