TECHNICAL AUDIT AND SUPPORT 

There’s a huge difference of behavior between a Salesforce org that’s properly set up and further administered by a professional, and an org that’s managed and operated perfunctorily, by a Salesforce newbie.

A well-tuned org is easily distinguished:

An org that lacks care may cause problems:

Why Order Technical Support Services from Saasten?

Saasten is always willing to offer Salesforce consulting services dedicated to helping you diagnose a particular Salesforce org, work out a plan of its restoration.

If needed — prepare the documentation for internal processes and data scheme, and make all needed fixes and patches to quickly get the org in its best possible shape.

And we know what we're doing — we've successfully recovered multiple problematic orgs, including one of the most complicated Salesforce instances in the world.

What Do Our Technical Audit Services Include?

What Do Our Technical Audit Services Include?

That work usually consists of four steps:
TECHNICAL CODE REVIEW

This stage is conducted by a high-level Salesforce specialist, an architect or a top level senior Salesforce developer, and it provides a detailed overview of the existing code, technologies being used, accordance of the code architecture to the industrial best practices and patterns. The result is usually a list of critical issues, fixing real problems, and recommendations of Salesforce optimization adjustments, ensuring easy expansion of the org's functionality in future.

INFRASTRUCTURE ANALYSIS

This step is even more general overview of an org, conducted by an architect. A Salesforce expert investigates the internal structure of the org and its components, and provides recommendations of architectural optimization — from changing the data scheme and engaging of certain Salesforce solutions, to improving the use of third party applications or even substituting certain vendors for better efficiency. Of course, certain Salesforce configuration may be provided here.

EXISTING APPS IMPROVEMENT

That actually concerns Salesforce custom development. Upon customer's approval, the existing Salesforce applications may be reworked and optimized for better performance. In some complicated cases, which most often are the legacy of previous unlucky choice of outsourcing partners, Twistellar offers to rewrite certain existing functionality from scratch, if that helps a customer to save budget for Salesforce customization.

COMMON UNIT TESTING

It is the process of professional test coverage, ensuring that the functionality blocks are covered separately, and that further expansion of the org won't meet any unsuspected blockers. And of course, properly written test classes provide additional quality control of the code.