The pandemic has fundamentally changed the way customers shop and the way they want to engage with sellers now and in the future. Customer engagement, as well as a digital proposition, can support faster in-store and online shopping experiences with a variety of resource support.

It is imperative for retailers to understand customer needs through all stages of the omnichannel shopping journey and to devise a linkage proposition that was originally a silo.

In this webinar, we will discuss:
– Customer Experience Challenge amidst Covid-19 Pandemic
– Customer Experience Trend 2021
– Zendesk for Customer Experience at a glance
– Hot topics: Strategy Customer Experience for Retail & E-Commerce Industry